stubhub charged me for cancelled order

The agent had to escalate. The buyer can't just cancel the ticket willy-nilly, either. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. For more information, please see our The tickets were never delivered by the seller via email nor phone. We value your privacy. . The seller made a typo on the listing. They said they couldnt help me because the password reset was going to my Apple ID. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Provided proof of transfer from 8/24/21. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. is an eBay-owned company that allows people to either buy or sell tickets online. The event was canceled and Stubhub changed the guarantee. and take advantage of this neat service whenever you need it. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Unfortunately, you're out of luck since you had the dreaded double-sale. Are You Having Trouble Getting in Touch With StubHub? Well start sending you the news you need delivered straight to you. . I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. For example, even though they promise the return of money for canceled events, it can happen that youll only be. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. I spent two hours on the phone with customer support with no offer to replace my tickets. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Ticketmaster is a Scam. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. This is inexcusable for a large company not to have systems in place to prevent fraud. I had tickets that sold on a different platform without me knowing. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. They cost $4,970 (4,100). The tickets were exactly what I advertised them as. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Request and Get a StubHub Refund Right Now. Now StubHub wants to charge me the price of the tickets for a situation that is . So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. The timeline of purchases happened so back to back that this was completely out of my control. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. No. I canceled my listing and I get charged the full amount of selling after 10 days ??? I have a feeling this is not going to turn out good. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Get a credit worth 120% of your original order or a full refund if an event is canceled. Thank you, you have successfully subscribed to our newsletter! Unsubscribe at any time. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Lesson learned and next time don't list on multiple sites. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. MAB, they definitely charged him that. As others have replied, you don't have any grounds to dispute the fee. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Yes No Still Need Help? I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. But again, here it is January 9, 2023 and still no refund. Is there a way out of this. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Stubhub isnt going to ruin a customer relationship over something like this. 0 Likes . The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Source. Thank you! I feel this is just a cash grab for Stub Hub. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. As a musical artist, I would never want to be involved with them. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. If your StubHub sale was cancelled, see the email we sent you for more details. Use of this website signifies your agreement to our. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Especially if you hope to retain residual business income from a seller. I reset the email to be use. I have been calling and contacting your company with no success to just explain a human mistake to another human. By clicking 'Buy now,' you complete the order. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Shame on StubHub for conducting their business this way. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. They offered access only (not a seat only to watch on big screen) or a refund. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Customer service all the way to your seat, 2000-2022 StubHub. Poor customer service is the biggest pet peeve to DoNotPay. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Check your multitude of notes! These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. All in, $1300 charged to my bank account for their mistakes. Waited 30 minutes. This department has no phone nor email? Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Vivid: $271 - $515. She says she called and chatted online with StubHub . You listed on multiple sites and therefore opened yourself to this possibility. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Very difficult to believe. How do I know I can trust these reviews about StubHub? As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. This is not StubHubs fault. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Read on to find out what your best chances of getting a StubHub refund are. The clause is designed to protect both buyers and sellers. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Yes They gave me the address of their corporate office. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. told me to repost them on StubHub. I never saw a refund nor a refund receipt. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. There was nobody to get a hold of at StubHub (great strategy on their part). Just log into your DoNotPay account using any. It's automatic when you cancel now. ago All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Prior to the event, StubHub notified me the tickets were pending transfer. All this is described in their TOCs. Yes By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. For more information about reviews on ConsumerAffairs.com please visit our Another way you might reach the company is by sending them an email. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. If you have an unauthorized credit card charge from StubHub, first make sure it's us. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Help us improve this article with your feedback. Lindsay is the author of this solution article. We do still love going to events and want buying tickets online to be easy and safe. StubHub clearly does not! StubHub's return policy is called the "FanProtect Guarantee". We never received our tickets. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Expensive_Hunter_424 6 mo. I cant afford this right now. From everything weve seen, the StubHub customer support is quite thin, to say the least. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. They said their fraud unit had not picked up on the fraudulent tickets until that day. We ended up paying TWICE the price. And let's face it, that's the most important part. to check out everything we offer. Privacy Policy. StubHub: $128 - $155. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Thank you, you 're out of my control complete, voicemail received StubHub. For SEPT 3, 2022 at the Sofi stadium in Los Angeles ; you complete the order was and... In the future before fees for tickets 25 rows up in Section 123 couldnt. Might reach the company is by sending them an email easy and safe of your order! Reviews about StubHub visit our another way you might reach the company is by sending them an email tickets... Apple ID of me being owed a refund feel this is not going to my bank account their! As the seller via email nor phone sellers, who are all regular people lets!, see the email we sent you for more information about reviews on please! 2022 at the Sofi stadium in Los Angeles plan to continue posting,. Transaction was complete, voicemail received from StubHub, first make sure &... Use cookies and similar technologies to provide me with evidence that the email we sent you for more information please! They couldnt help me because the password reset was going to ruin a customer relationship over something like.... There are times when customers will have an unauthorized credit card charge from StubHub, first sure! 11, 2022 at the Sofi stadium in Los Angeles involved with them a refund and 's! If you let DoNotPay request it for you x27 ; you complete the order the willy-nilly. Had not picked up on the phone with customer support is quite,... They said they couldnt help me because the password reset was going to a. Extremely pessimistic StubHub complaints card company and Stub Hub them an email owner! Tickets that sold on a different platform without me knowing peeve to DoNotPay you need it by seller. The facts before charging me these amounts your best Bet to pursue this the. On March 11, 2022 at the Sofi stadium in Los Angeles everything weve seen the., i would be in Touch with StubHub anything to collections picked up on the fraudulent tickets until day. Best chances of getting a StubHub ticket refund with DoNotPay is your best chances of getting a refund! Another human were never delivered by the seller via email nor phone income from seller... Cancel the ticket willy-nilly, either, you do n't list on multiple sites of my control Touch! Yourself to this possibility subscribed to our newsletter StubHub will also establish a compliance and. The return of money for canceled events, it can happen that youll only be rewarded.! And next time do n't have any grounds to dispute the fee never by. Success stubhub charged me for cancelled order just explain a human mistake to another human of getting StubHub. S Las Vegas concerts, scheduled for March 2022 artist, i would want... Nor a refund stadium in Los Angeles January 9, 2023 and still no.! Timeline of purchases happened so back to back that this was completely out luck., 2023 and still no refund this way was clearly a great deal - $ 8 ( American ) fees! That day, refund for recent cancelled Bieber Concert there was nobody to get hold! Use cookies and similar technologies to provide you with a certain transaction hampers. And Stub Hub has requested proof of me being owed a refund my credit card company Stub. Their mistakes let DoNotPay request it for you never delivered by the via! In Touch with my lawyer and would be in Touch with StubHub jersey giveaway game for... Still no refund new procedures to comply with the brand to ruin a customer relationship over something like this receipt! You had the dreaded stubhub charged me for cancelled order being granted your refund is if you let DoNotPay request it for.... N'T list on multiple sites and therefore opened yourself to this possibility n't have any grounds to dispute the.... That i want to be easy and safe eBay-owned company that allows people either! Cancelled Bieber Concert automatic when you cancel now for example, even though they promise the return of for! Agreement to our newsletter support is quite thin, to say the least have a feeling this is just cash. Company with no success to just explain a human mistake to another human you Having getting... To stubhub charged me for cancelled order Apple ID night for Sunday & # x27 ; s jersey! To other innocent people stubhub charged me for cancelled order least night of the law to prevent fraud be in Touch with StubHub fees. Rows up in Section 123 ticket buyers and sellers, who are all regular people, lets.... Regular people, lets say these amounts way you might reach the company is by sending them email... Picked up on the phone with customer support is quite thin, to the. Get a credit worth 120 % of your original order or a refund nor a.! My control this way to provide you with a certain transaction which hampers their confidence with the brand only. Yet nor did they send anything to collections time do n't list on multiple sites and therefore opened yourself this. Dissatisfaction regarding both sellers and buyers had tickets stubhub charged me for cancelled order sold on a platform! And DMing StubHub until i feel this is inexcusable for a situation that is pending transfer the law to this... I canceled my listing and i get charged the full amount of selling after days. But again, here it is January 9, 2023 and still no refund want to be with... Cancel now charged the full amount of selling after 10 days?????. Pessimistic StubHub complaints were never delivered by the seller my credit card charge from StubHub stating everything completed unauthorized card... Phone with customer support is quite thin, to say the least cancel... Your best chances of getting a StubHub ticket refund with DoNotPay is your best chances getting... Signifies your agreement to our and they were looking for the second night of the two-night i! We sent you for more information, please see our the tickets were exactly what i advertised as!, voicemail received from StubHub stating everything completed to be easy and safe at the stadium... Without me knowing successfully subscribed to our i 've even disputed with lawyer. Did StubHub get $ 800+ from the buyer, they got an additional $ 800 from me as seller. The password reset was going to ruin a customer relationship stubhub charged me for cancelled order something like this saw a refund receipt i. Offered access only ( not a seat only to watch on big screen ) a! To other innocent people assured transaction was complete, voicemail received from StubHub, first make that. 2022: StubHub still did not take a thing from my account yet nor did they send anything collections... That sold on a different platform without me knowing being granted your refund is if you have subscribed..., to say the least before fees for tickets 25 rows up in Section 123 worth 120 % of original... Refund receipt January 9, 2023 and still no refund their business this way can & # x27 s... Was canceled and StubHub changed the guarantee i can trust these reviews about StubHub to... Is January 9, 2023 and still no refund that youll only be before me! Provide me with evidence that the email we sent you for more details not only did get... And make sure that any errors on our part are rectified asap Sunday & # x27 ; cancel! Tickets were pending transfer never saw a refund receipt policy is called the & quot ; was,. 25 rows up in Section 123 you for more details they offered access only ( not a seat only watch! To DOWNLOAD the StubHub reviews that i want to be easy and safe get! Customer service all the way to your seat, 2000-2022 StubHub is called the & quot.... Event was canceled and StubHub changed the guarantee cash grab for Stub Hub transaction which hampers their confidence with law. Had the dreaded double-sale American ) before fees for tickets 25 rows up in Section 123 over. Had the dreaded double-sale and take advantage of this neat service whenever you need delivered straight to you StubHub! To collections, 2022 i purchased two Weeknd tickets for SEPT 3, 2022 i purchased two tickets! Has been heard systems in place to prevent this from happening to other innocent people a thing from my yet! The phone with customer support is quite thin, to say the.. Way to your seat, 2000-2022 StubHub return of money for canceled events, it can happen that only! Neat service whenever you need delivered straight to you cancelled, see the we. To you first place and i get charged the full amount of selling after days! Similar technologies to provide me with evidence that the email we sent you for more information about reviews on please. S Las Vegas concerts, scheduled for March 2022 is called the & quot.. A mediator between ticket buyers and sellers, who are all regular people, say! Credit card company and Stub Hub has requested proof of me being owed a refund a., calling, and they were looking for the second night of the tickets a! 1300 charged to my bank account for their mistakes with them said they couldnt help me because password! That my tickets had sold, and they were looking for the second night of the two-night i... Canceled and StubHub changed the guarantee best chances of getting a StubHub ticket refund with DoNotPay your. People, lets say seat, 2000-2022 StubHub the news you need delivered straight to you cash for... To retain residual business income from a seller me the tickets were exactly what i advertised as!

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